When Can you ask for return, replace or exchange?
If you face any issues (size, damage, defect, etc.), you can request a replacement within 3 days of delivery. Replacement/exchange is only applicable to regular items, not discounted ones. Once the request is approved, send the product back to Hello Junior's warehouse at your own cost. Ensure the product is unused, unwashed, with original tags and packaging. After quality checks, the replacement/exchange product will be shipped. For replacements/exchanges, no refund is issued. If a product is not eligible for replacement/exchange (e.g., out of stock), you can return it within the specified window for a refund. For damaged and defective goods customer must provide photographic evidence in order to expedite the resolution process.
In the case of returns, the refund process starts after receiving the product at Hello Junior’s warehouse and completing quality checks. Refunds are made via Bkash. Ensure the product is unused, with tags, in original packaging. Customers must return the product using a courier service at their own responsibility to the warehouse.
The refunded amount will be credited to your Bkash account. Shipping and COD charges are non-refundable. The total refunbd process may take upto 10 days. In case of Partial return, only the product returned will be refunded.
If the product returned are damaged, without original packaging and tags then no refund shall be made. If refund amount is over 20000 Taka, the refund will be transmitted through banking channel.
If you want to check the product during delivery, pay a delivery charge of 80 TK inside Dhaka and 120 TK outside Dhaka before opeing the parcel.
If you want to return or not accept the parcel, please ensure the product is unused, with tags, in original packaging, and include all freebies with a copy of the original invoice.
4. Updating information:
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